Retail Fragrances Sales Associate, Scottsdale Fashion Square - Part Time

Be part of an amazing story. Macy’s is more than just a store. We’re a story that’s captured the hearts and minds of America for more than 160 years—about innovations and traditions, inspiring stores and irresistible products, the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

About the role

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences—making them feel confident, valued, and inspired. Both a beauty enthusiast and product expert, you demonstrate and sell a wide range of fragrances and related beauty products while educating customers on notes, layering techniques, and usage. You contribute to a seamless shopping experience by fostering meaningful connections, anticipating needs, and delivering service with care.

Responsibilities

• Greet teammates and customers with warmth, ensuring the sales floor is clean, organized, and prepared for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay updated on trends and promotions to engage, educate, and sell with confidence.
• Offer a warm welcome, make eye contact, and create friendly, personal conversations to build lasting customer relationships.
• Maintain a shoppable space by merchandising new receipts, processing damages, updating signs and pricing, and supporting merchandise moves.
• Share Loyalty program benefits, ensure customers have all they need, and end interactions with a sincere thank-you.
• Support colleagues with honesty, care, and collaboration to better serve customers and communities.
• Drive sales and client loyalty by maintaining an organized space, leveraging clienteling tools, promoting offers and product launches, and participating in sales events.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Meet and surpass daily sales goals by delivering exceptional service.
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.
• Stay up to date through ongoing training and vendor education.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Engage customers with warmth and expertise by acknowledging them promptly, assessing their preferences, demonstrating fragrances, and offering tailored recommendations.
• At least 1 year of customer service or selling experience.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers to process transactions.

Schedule

• Full-time colleagues are typically scheduled to work 30 or more hours per week; part-time colleagues are typically scheduled 12-24 hours per week.
• All schedules include weekend shifts as part of the requirements.
• Hours are dependent on business needs and colleague availability.

Benefits

• Competitive pay and comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts and performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Career growth through continuous learning and leadership development.
• Colleague Resource Groups for community building and volunteer opportunities.
• Eligibility for sales commission and performance-based bonuses.