Retail Fragrances Sales Associate, Providence Place - Part Time

Be part of an amazing story. Macy’s is more than just a store. We’re a story that’s captured the hearts and minds of America for more than 160 years—about innovations and traditions, inspiring stores and irresistible products, the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

About the role

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences—making them feel confident, valued, and inspired. Both a beauty enthusiast and product expert, you demonstrate and sell a wide range of fragrances and related beauty products while educating customers on notes, layering techniques, and usage. You contribute to a seamless shopping experience by fostering meaningful connections, anticipating needs, and delivering service with care.

Responsibilities

• Understand and communicate effectively with customers, co-workers, and supervisors.
• Engage customers with warmth and expertise by acknowledging them promptly, assessing their preferences, demonstrating fragrances, and offering tailored product recommendations.
• Drive sales and loyalty by using clientele tools to build lasting relationships, promote new launches and events, and collaborate across the Beauty team to ensure customers discover the full range of products and services.
• Maintain a polished and efficient environment through accurate merchandising, inventory upkeep, hygiene and compliance standards, and effective use of point-of-sale and mobile selling technology.
• Communicate and collaborate with customers and colleagues to enhance the shopping experience.
• Maintain an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Meet and surpass daily sales goals by delivering exceptional service.
• Effectively use point-of-sale technology and digital tools to streamline transactions.
• Begin each day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed on current trends and promotions.
• Maintain a clean, organized sales floor, process damages, update signs and pricing, and support merchandise moves.
• End interactions by sharing loyalty program benefits, ensuring customers have everything they need, and offering a sincere thank-you.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• At least 1 year of customer service or selling experience.
• Able to read and understand employment policies and safety rules/procedures in English.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers to process transactions.

Schedule

• Full-time colleagues are typically scheduled to work 30 or more hours per week; part-time colleagues are typically scheduled 12-24 hours per week.
• All schedules include weekend shifts as a requirement.
• Hours depend on business needs and colleague availability.

Benefits

• Competitive pay and performance-based incentives.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Career growth through continuous learning and leadership development.
• Colleague Resource Groups for community building.
• Volunteer opportunities.
• Eligibility for sales commission.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations, enhancing our online shopping experience, buying on-trend merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of memorable moments in people’s lives. Join us and help write the next chapter in our story.