Retail Fragrances Sales Associate, Columbia Center - Full Time

Job Overview

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences - making them feel confident, valued, and inspired. Both a beauty enthusiast and product expert, you demonstrate and sell a wide range of fragrances and related beauty products, while educating customers on notes, layering techniques, and usage. You contribute to a seamless shopping experience by fostering meaningful connections, anticipating needs, and delivering service with care.

How Our Fragrance Colleagues Spend Their Day

• Begin each day energized, wearing name badge with pride, greeting teammates warmly, and helping ensure the sales floor is clean, organized, and prepared for customers
• Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions to engage, educate, and sell with confidence
• Focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to build relationships that bring customers back
• Maintain a shoppable space by merchandising new receipts, processing damages, testers and select merchandise to return to vendors, updating signs and pricing, and supporting merchandise moves
• Finish Strong - sharing Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer's name
• Support one another with honesty, care, and collaboration to better serve customers and communities
• Strive to improve every day, take pride in work, achieve sales goals, and learn from each other to deliver individual and store results

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Engage customers with warmth and expertise by acknowledging them promptly, assessing their preferences, demonstrating fragrances, and offering tailored product recommendations that enhance their experience
• Drive sales and loyalty by using clientele tools to build lasting relationships, promote new launches and events, and collaborate across the Beauty team to ensure customers discover the full range of products and services
• Maintain a polished and efficient environment through accurate merchandising, inventory upkeep, hygiene and compliance standards, and the effective use of point-of-sale and mobile selling technology
• Communicate and collaborate with customers and colleagues comfortably
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education
• Acquire new customers by opening credit accounts and sharing loyalty benefits
• Meet and surpass daily sales goals by delivering exceptional service
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
• At least 1 year of customer service or selling experience required

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching including above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

What We Can Offer You

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off and eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups and volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Commission eligible net sales (3% - 3%) in addition to hourly rate