Retail Food Service Director

Job Responsibilities

• Delivers strong operational performance by executing against Aramark Healthcare+ and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal merchandise quality and service.
• Drives customer satisfaction and maintains client relationships through rounding.
• Ensures compliance to sanitation, and general workplace safety standards.
• Supervises, staffs, trains, conducts applicable rounding, and manages the performance of the department to include the Retail Supervisors and/or front-line staff regarding retail operations, including cash handling, merchandising, product presentation, quality and cost control.
• Develops and implements retail services plan to improve service, quality, and profitability of service areas.
• Utilizes customer feedback to respond to customer needs and to improve retail services.
• Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounds.
• Identifies Aramark service expansion opportunities.

Qualifications

• Bachelor's Degree or equivalent experience
• Prefers a minimum of 2 years of multi-outlet Retail Food Service Management experience
• Marketing, merchandising, and cash handling experience required
• Experience managing a high volume, fast-paced outlet preferred
• Strong computer skills required, including experience implementing or maintaining retail technology
• SERV Safe or Food Safety and Sanitation knowledge required

Skills

Ability to provide a high level of customer service is critical to success in this role. Ability to multi-task and prioritize with a strong attention to detail. Excellent leadership and problem-solving skills are essential in this role.

Benefits

At Aramark, we strive to do great things for each other, our partners, our communities, and our planet. We offer competitive compensation and benefits packages, including health insurance, retirement savings plans, and paid time off.

Pay

The pay range for this position is $60,000 - $80,000 annually, depending on experience and qualifications.

Schedule

The schedule for this position is typically Monday through Friday, with some evening and weekend hours required.