Retail Floor Lead

About the role

At Vuori, the Retail Store Floor Lead role is to lead the retail sales team by example, forging connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook. The Floor Lead supervises the retail floor, takes initiative, delegates work, and acts as a “go-to” person. Under the direction of the Store Manager, the position assists in leadership duties and works directly with both the Store Manager and Assistant Store Manager.

Responsibilities

• Create an unforgettable customer experience by working with the sales team to ensure each customer receives the best experience possible.
• Take ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepare fitting rooms, find sizes, and provide honest, knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by engaging with them about product details, new product and replenishment, and invite them to upcoming events.
• Be knowledgeable on what’s new and what’s selling well and share with both the customer and team.
• Lead the team on the day-to-day operations of the store when the Store Manager or Assistant Store Manager is not in, motivate the sales team, and achieve sales goals in a team-based commission environment.
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
• Lead the team in the completion of projects while keeping the focus on customer experience.
• Communicate inventory needs to support the business goal.
• Work with the Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
• Lead the team in daily maintenance of the store including restocking product, maintaining visual merchandising, and cleaning.
• Utilize the utmost responsibility, attention to protocol, and safety standards in closing/opening the store daily.
• Under the guidance of the Retail Store Manager, encourage employees to give 100%, adhere to punctuality, and role responsibilities at all times.

Qualifications

• Available morning and/or evening, work 8-hour shifts, 5 days/week, available at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• A customer service expert who creates experiences and develops relationships with customers, embraces the social aspect of sales, and the ability to positively and proactively handle customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Eager to develop new skills and responsive to feedback.

Benefits

• Health Insurance
• Savings and Retirement Plan
• Employee Assistance Program
• Generous Vuori Discount & Industry Perks
• Paid Time Off
• Wellness & Fitness benefits

Pay

The hourly range for this role is $19/hr - $21/hr, plus team-pulled commission.