Retail Floor Lead

Create an unforgettable customer experience

• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepares the fitting rooms, finds sizes, and provides honest knowledgeable feedback to customers regarding merchandise style and fit.
• Forges lasting relationships with customers by engaging with them about product details, new product and replenishment, and invites them to upcoming events.
• Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team.

Be the business

• Leads the team on the day-to-day operations of the store when the Store Manager or Assistant Store Manager is not in.
• Motivates the sales team and achieves sales goals in a team-based commission environment.
• Sets new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
• Leads the team in the completion of projects while keeping the focus on customer experience.
• Communicates inventory needs to support the business goal.

Leadership/Ownership

• Works with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
• Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
• Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
• Encourages employees to give 100%, adhere to punctuality and role responsibilities at all times under the guidance of the Retail Store Manager.

Qualifications

• Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Able to develop relationships with customers and colleagues.
• A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales, and able to positively and proactively handle customer concerns.
• Able to prioritize multiple tasks in a fast-paced environment.
• Able to quickly learn new procedures and processes.
• Strong organizational skills and follow through skills.
• Excellent communication and interpersonal skills.
• A high level of ownership, accountability, and initiative.
• Eager to develop new skills and responsive to feedback.

Additional Information

• Our investment in you:
• Health Insurance
• Savings and Retirement Plan
• Employee Assistance Program
• Generous Vuori Discount & Industry Perks
• Paid Time Off
• Wellness & Fitness benefits

The hourly range for this role is $XX/hr - $XX/hr, plus team pooled commission.

Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.