Retail Field Trainer

About the role

Develop People. Drive Performance. Build Winning Teams. Berkeys Plumbing, A/C & Electrical is seeking a Retail Sales Field Trainer to lead the development of our Lead Generator team. This role is ideal for someone passionate about coaching, mentoring, and helping others reach their full potential while driving measurable business results.

Responsibilities

• Recruit, onboard, and train new Lead Generators to become successful within their first two weeks.
• Deliver hands-on coaching, role-playing, and performance development in the field.
• Observe team performance and provide real-time feedback to improve customer engagement and lead generation.
• Develop and facilitate training materials, field coaching sessions, and group training opportunities.
• Visit assigned Home Depot locations to coach employees and support store partnerships.
• Build and maintain strong relationships with Home Depot leadership and retail partners.
• Coordinate Product Knowledge (PK) sessions and additional development opportunities.
• Monitor team performance, attendance, scheduling compliance, and geofencing activity.
• Analyze key performance metrics, identify opportunities for improvement, and implement coaching plans.
• Provide regular communication and reporting to leadership regarding team performance, trends, and business results.
• Ensure Lead Generators have the tools, resources, and support needed to be successful.

Qualifications

• A high school diploma or GED.
• Previous experience in retail sales, lead generation, coaching, training, leadership, or a related field preferred.
• Strong coaching, communication, leadership, and relationship-building skills.
• Ability to manage multiple retail locations and priorities.
• Valid driver’s license required.
• Proficient with Microsoft Office, including Word, Excel, Outlook, and Microsoft Teams.
• Must successfully complete all required retail partner background checks.

Why Berkeys?

We believe our people are our greatest asset. We invest in our employees through ongoing training, professional development, and opportunities for career growth. You’ll join a collaborative team where your leadership directly impacts employee success, customer satisfaction, and business growth.

Pay

$25-30/hour DOE

Schedule & Work Environment

• Approximately 95% field-based with 5% administrative/office responsibilities.
• Regular travel throughout the assigned market is required.
• Flexibility to work evenings, weekends, and holidays as business needs dictate.

What We’re Looking For

We’re looking for someone who is passionate about coaching, mentoring, and developing others. A natural leader who motivates teams to achieve goals. Outgoing, energetic, and confident interacting with employees, customers, and retail partners. Comfortable giving feedback, conducting training sessions, and speaking in front of groups. Organized with excellent time management and follow-through. Analytical and able to identify performance gaps and implement effective solutions. Self-motivated with the ability to work independently across multiple locations. Adaptable, positive, and committed to delivering an exceptional customer experience.

Equal Opportunity Employer

The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally. Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.