Retail Experience Coordinator II

Job Description

Support medium volume assigned Retailer locations with various items, including but not limited to logistics planning, policy communication, special product requests, and work cross functionally with various internal and external teams.

• Manually intervene as needed to complete one-off ordering requests
• Resolve and respond to Retailer needs surrounding ordering policies, special product needs, and backorder reassignment
• Actively oversee van management tools to ensure product is scheduled and shipped as requested/assigned
• Communicate effectively with internal teams, Regional Mangers, various department leaders, and Renewal by Andersen Retail contacts via email, Microsoft Teams, and phone
• Identify areas of improvement for standard work documentation for internal and external ordering groups; make direct leadership aware of gaps
• Take a proactive approach to customer service initiatives by identifying solutions and options to meet retailer needs
• Independently resolve escalated issues when possible, work with direct leadership when necessary
• Identifies opportunities and challenges for retailers; provide suggestions and input for quick resolution, potential future tools, and/or best practices

Culture And Benefits

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success.

• 401(k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*

Career Growth Planning & Nationwide Career Opportunities

For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.