Retail Equipment Services Technician

Technical Requirements

• Maintain and repair action sports equipment meeting the needs of the athlete and in accordance with company and vendor standards
• Assist with everyday services, including but not limited to:
• Bike: minor to advanced repairs; This includes but is not limited to repairing/replacing parts; fitting accessories (lights, pannier racks or cycle computers), routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc.
• Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing and preparation, detuning tips/tails.
• Diagnose faults, damage and wear to give accurate estimates to athletes, and educate them on whether repairs are essential or recommended.
• Assemble new equipment and partner with lead to perform quality checks before handing off to the explorer

Sales Floor Responsibility

• Understand athletes' behavior, can successfully assess needs and recommend products/services that meet those specific needs
• Support Company standards of selling and customer service by providing a friendly environment, including greeting and acknowledging every athlete and maintaining solid product knowledge.
• Aid and recommend athletes with the purchase of accessories, as needed

Operations

• Identify and inform management of ways to improve shop workflow, growing productivity while maintaining or improving quality of services
• Preserve complete and accurate shop records and maintain record keeping systems

All Other Tasks

• All other tasks assigned by management