Retail Engagement Specialist

Overview

Join 2020 Companies as a Retail Engagement Specialist and play a key role in building retail partner relationships, increasing program visibility, and supporting business growth across your territory!

What You’ll Do

• Visit retail locations within your assigned territory and engage with merchants in a professional, relationship-focused manner
• Introduce and educate new merchants on the client’s financial services and program benefits
• Provide on-site support, answer questions, and address concerns to ensure merchant understanding and confidence
• Place and maintain point-of-sale materials and branding in-store
• Document visits and track activity using mobile tools and reporting systems
• Work closely with leadership to ensure territory goals and coverage expectations are met

What This Role Looks Like Day-to-Day

• Field-based position with daily travel within your assigned territory
• Approximately 22-35 retail visits per day depending on geography and scheduling
• Mix of in-store engagement, driving, and administrative follow-up
• Independent work style with strong support from leadership and training teams

What We’re Looking For

• Strong communication and interpersonal skills
• Comfortable working independently in a field-based environment
• Organized, reliable, and able to manage a daily route
• Adaptable, professional, and customer-focused
• Prior retail, sales, field marketing, or customer-facing experience is a plus

Job Description

• Partner with the client to train and advocate client products at the retailer
• Drive merchant awareness within your assigned territory
• Maintain professional interaction with both merchants and fellow employees
• Attempt to place point of purchase signage on exterior and/or interior of business
• Advise merchants by providing information on products
• Audit and record competitive products, promotions, merchandising, displays and merchant feedback
• Travel to major markets and events for iconic launches to promote products
• Contribute to team effort by assisting in launch-related activities, as needed
• Responsible for accurately tracking and communicating all activity to Retail Operations
• Ensure feedback reporting is submitted in timely manner

Performance Measurements

• Meet or exceed quarterly visit goals
• Meet or exceed weekly in store time goals
• Visit multiple store locations on a daily and weekly basis
• Effectively schedule store visits two weeks or more in advance
• Effectively execute assigned activities inside each location during all visits
• Effectively demonstrate an ability to establish and influence business relationships through merchant awareness, POP placement and consistent productivity
• Record and maintain appropriate documentation for each visit

Qualifications

• High school diploma or equivalent experience required
• Six (6) months prior sales, promotion, retail, or marketing experience
• Demonstrated knowledge of products and services
• Excellent communications, presentation, interpersonal and problem-solving skills
• Impeccable integrity and commitment to customer satisfaction
• Ability to lift and carry up to 15 lbs. at a time
• Ability to multi-task in a fast-paced, team environment
• Ability to maintain customer confidentiality
• Reliable transportation within assigned territory

Schedule

Monday - Friday

Pay

$23 per hour plus 10% Monthly Bonus Opportunity

Benefits

• No weekends
• Weekly Pay (DailyPay Options Available)
• Paid training and onboarding support
• Mileage reimbursement and paid travel time
• Next-day pay options available
• Full benefits package including medical, dental, vision, PTO, and 401(k)
• Company-provided mobile device and materials