Retail Engagement Associate
Overview
As a Retail Sales Associate, you'll play a vital role in creating an inviting and inspiring experience for every Wayfair customer. You’ll actively support customers throughout their shopping journey, from answering questions and placing orders to handling returns and solving issues with empathy and precision. You’ll thrive in a proactive sales environment, building personalized connections, boosting store performance, and turning first-time shoppers into loyal customers.
What Does a Retail Sales Associate Do?
- Engage and Connect with Customers: Build meaningful relationships by asking thoughtful questions to understand each customer's needs and style preferences.
- Performance Excellence: Consistently meet or exceed an average sales per hour (SPH) goal of $320 while achieving monthly revenue targets, daily goals, and key performance indicators in a fast-paced, metrics-driven environment.
- Demonstrate Reliability: Show up ready to work, on time, every shift, and communicate proactively about any unexpected absences or challenges.
- Always Be Selling & Provide Product Expertise: Approach every customer as a sales opportunity, educating them on purchase options through POS, app, quotes, or online tools, while sharing tailored recommendations using your knowledge of Wayfair’s in-store and endless aisle offerings.
- Bring the Brand to Life & Leverage Tools: Promote Wayfair’s offerings through demos, room planning, and creative shopping experiences, while using trainings, resources, and website knowledge to guide customers toward perfect solutions.
- Support Operational Excellence & Collaborate Effectively: Assist with carry-outs, curbside pickups, cancellations, cart retrieval, product returns, floor sets, backfills, and store upkeep while contributing ideas to drive team success.
- Adapt to a Fast-Paced Environment: Stay agile and energized amid frequent product, promotion, and operational changes.
- Deliver Exceptional Service: Provide personalized support and proactive solutions that make Wayfair a go-to shopping destination.
- Operate as “One Team”: You will support Wayfair’s total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.
Qualifications
- 1+ year of experience in retail sales or customer-facing roles.
- Experience in interior design or specialty sales is a plus.
- Open Availability: Willingness to work nights, weekends, and holidays based on business needs.
- Technical Proficiency: Comfortable using mobile devices, store apps, inventory tools, and POS systems.
- Strong sales instincts combined with great communication, organization, and relationship-building skills.
- Ability to juggle multiple customers or tasks at once while staying focused and accurate.
Benefits
- Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
- Career Growth: Access professional development and advancement opportunities to help you grow with us.
- Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
- Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.
- 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
- Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.
- Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type.
- Plus, get 10% off at our in-store restaurant.
- Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
Pay
Salary Range: $20.00 per hour. NOTE: The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may display a pay range, this role’s starting rate is non-negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.
Schedule
Open Availability: Willingness to work nights, weekends, and holidays based on business needs.