Retail District Manager - Metro STL

Qualifications

• High School Diploma/GED required; Bachelor's Degree preferred.
• 5 years of Retail Management experience is required. Multi-Unit Retail Management is strongly preferred.
• Valid driver’s license and active auto insurance in Missouri, Kansas, or Illinois are required.
• Excellent interpersonal and communication skills including customer service, conflict resolution, and change management.
• Leadership skills including quality decision-making, goal setting, and problem-solving using analytical, creative, and critical-thinking skills.
• The ability to motivate and lead employees and hold them accountable.

Primary Duties/Responsibilities

• Responsible for the successful achievement of targeted sales and production quotas for all assigned retail stores.
• Make regular visits to each store location to follow the work progress and to direct, assist, and instruct staff on their methods, procedures, and performance standards.
• Regularly review departmental reports and promptly analyze them to assess trends, monitor progress related to goals, and make recommendations for changes within the retail division.
• Perform quarterly store audits to ensure consistency in standards of pricing, quality, safety, and store appearance.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Cook and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Help to identify and recommend employees with proven performance for advancement.
• Attend or participate in various administrative and departmental meetings to coordinate activities, resolve problems, and discuss inter-related procedures, responsibilities, and services.
• Safeguard company property and personal information from harm, damage, or theft.
• Aid Human Resources or Risk Management in investigating theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Eliminate wasteful practices through process improvement.
• Provide store coverage as necessary due to vacation schedules, terminations, etc.

Benefits

• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities