Retail District Manager in Training Full Time - Nashville West End - Full Time

Sun Tan City is one of the largest family-owned tanning salon chains in the country with approximately 250 salons in 20 states. It’s the cornerstone of the Glow Brands family which includes Sun Tan City, Planet Fitness, Buff City Soap, Wellness City, and 7 Brew. The company employs over 2,200 individuals and is headquartered in Louisville & Elizabethtown, Kentucky. We provide products, services, and knowledge-based recommendations through trusted, friendly client relationships that help our clients look good, feel good, and build confidence.

About the role

This position contributes to Sun Tan City’s success by leading a team to create and maintain the Sun Tan City Experience for our clients. The District Manager in Training is required to regularly exercise discretion in managing the overall operation of the salon. The majority of your time is spent supervising and directing the workforce, making staffing decisions (e.g., hiring, training, evaluating, disciplining, discharging, staffing, and scheduling), ensuring client satisfaction and quality of client experience, monitoring and motivating staff to achieve performance goals, handling minor maintenance issues, ensuring the cleanliness of your salon, and managing safety and security within the salon.

The District Manager in Training is responsible for modeling and acting in accordance with Sun Tan City principles in order to deliver an exceptional client experience.

The District Manager in Training is required to work a 5-day workweek of 40 hours per week (minimum) and a varying number of mid and/or closing shifts each week as determined by supervisors based on business trends and staffing needs. Travel to additional salon locations within the district will be required, and you will work hand-in-hand with the District Manager to support operational functions at other salons within the district and region.

Responsibilities

• Developing and coaching employees to provide amazing client experiences.
• Following up swiftly on client concerns and issues.
• Consistently setting a positive example and demonstrating a calm demeanor during periods of high volume.
• Displaying a "client comes first" attitude by holding team members accountable for quality client service.
• Driving company metrics by developing action plans and directly motivating and instructing the salon team by implementing company programs.
• Managing with integrity and honesty and promoting the culture, values, and mission of Sun Tan City.
• Planning, identifying, communicating, and delegating responsibilities to team members to ensure smooth flow of operations.
• Directly responsible for the cleanliness, maintenance, sanitation, and organization of the salon.
• Managing salon staffing levels to ensure employee development and maintain salon operational requirements.
• Adherence to applicable wage and hour laws for non-exempt team members and minors.
• Using all operational tools to plan for and achieve operational excellence in the salon, including labor guidelines, reports, cash management, and inventory management.
• Utilizing financial reports to identify and address trends and issues in salon performance.
• Regularly conducting performance assessments, providing feedback, and setting challenging goals to improve sales performance.
• Managing ongoing sales.

Requirements

• College education preferred, but not required.
• Management and/or sales experience required.
• Basic computer skills (ability to use Word, Excel, and Outlook).
• Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
• Strong knowledge of client service techniques and operational practices.
• Strong problem-solving and organizational/planning skills.
• Strong leadership skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.
• Team-building skills and ability to prioritize and delegate.

Physical Requirements

• Ability to stand and walk for long periods of time.
• Ability to bend at the waist to clean tanning equipment.
• Ability to lift or assist in lifting items and heavy boxes.
• Ability to bend down to pick up trash, towels, etc. from the floors.
• Ability to perform salon cleaning functions including dusting, sweeping, mopping, scrubbing, etc.
• Ability to work independently and alone during shifts as business needs require.

Benefits

• Health Insurance options (Medical, Dental, Vision)
• Life Insurance & Disability Coverage options
• Paid Time Off (PTO)
• Flexible Scheduling
• 401(k) with Company Match
• Daily Pay Options
• Employee Discounts on Products and Services
• Professional Development & Training
• Casual Dress Code & Free Company Apparel
• Free Tanning
• Free Spray Tanning
• Free Wellness Spa Services
• Employee Wellness Programs with yearly $125 reimbursement option
• Exclusive Discounts at Outside Retailers