Retail Display Installer – Technology

Overview

2020 Companies seeks a reliable, detail-oriented, and self-motivated Field Service Representative to join our team and represent leading brands like Dell, Intel, Dyson, Google, and HP.

Role

Hourly pay starting at $25.00 per hour, based on experience and location
Paid drive time and mileage reimbursement
Job assignments are available Monday–Friday | Weekends are not required!

Benefits

Paid training
Job assignments include both flexible self-scheduling options and fixed shifts based on availability
Maintain a minimum of 20 hours of fieldwork within a rolling 30-day period
Variety of projects and clients

Key Responsibilities

• Respond and remain responsible for consistent communication with field services management quickly (within 24 hours of contact).
• Representatives are responsible for keeping their availability updated and accurate.
• Fully complete all assigned jobs on or before scheduled end dates.
• Installing and building displays, end caps, and fixturing.
• Complete necessary forms /images/ surveys associated with each job/assignment before leaving the job site.
• Maintain and update displays according to planograms/ client requests.
• Conducting break-fix repairs to ensure displays and fixtures are fully functional.
• Participate in early morning installations and installations involving a team of 2+ people and provide solution feedback.
• Manage virtual software and ensure successful execution of related tasks and timelines.
• Contribute to the team's success by assisting other members as needed.
• Adhere to timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections.
• Work independently in a fast-paced environment.
• Participate and complete training and certification programs.
• Accurately track, record, and communicate activity via designated systems/ workflows.
• Available for weekend assignments as needed.

Scheduling / Planning

Your hours and locations may vary week to week, including occasional weekends; some early morning hours are possible, and/or holidays based on store/client requirements. This role involves executing multiple job functions as agreed upon.

Project Execution

• Follow all directives as provided, executing fully and completely.
• Work closely within the shared services team to ensure goals, identify opportunities for improvement, communicate and drive solutions while ensuring operational efficiencies.

Relationship Development

• Build and maintain strong relationships within the shared services team: local/regional markets, clients, retailers, and other stakeholders.
• Cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives, fostering collaboration and communication.

Leadership & Cross-functional Work

• Demonstrate professionalism, effective communication skills, and strong leadership abilities while representing the company.
• Set a high standard for behavior, foster a positive work environment, and ensure transparent, respectful communication with all team members.
• Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success.

Customer & Client Satisfaction

• Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management.
• Be open to provide and receive feedback.

Qualifications

• Age / Eligibility: Must be 18 or older (due to insurance requirements).
• Availability: Flexible availability Monday through Friday. Weekend and holiday availability as needed. Early morning and late-night availability as needed. Maintain a minimum of 20 hours of fieldwork within a rolling 30-day period.

Physical Abilities

• Climb a ladder up to 10 feet in height.
• Safely lift and carry up to 60lbs.
• Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead.

Adaptability

• Ability to adjust to the ever-changing variety of tasks and work environments.

Communication Skills

• Effective communication abilities, primarily via phone, text, and email, to coordinate tasks and provide updates.
• Use a smartphone for various tasks, such as clocking in and out, taking and uploading photos, downloading applications, and connecting to the internet.

Technology

• Must own an Android or Apple mobile device to upload photos and data.
• Must be able to successfully navigate various communication platforms and applications independently.

Training

• Must complete all training assignments and tasks within a designated time frame.
• Agents are expected to be able to work collaboratively and autonomously.

Transportation and Travel

• Must have reliable transportation.
• Valid driver’s license and proof of insurance.
• Willingness and ability to travel up to 90 miles from home per assignment/shift/daily.

Leadership & Communication

• Superior leadership skills and strong professional communication and presentation skills.
• Ability to make sound decisions, show good judgment and problem-solve effectively.
• Capable of working autonomously with excellent time management and reporting skills.