Retail Display Installer – Technology

About the role

2020 Companies seeks a reliable, detail-oriented, and self-motivated Field Service Representative to join our team and represent leading brands like Dell, Intel, Dyson, Google, and HP.

Responsibilities

• Installing and updating sales floor fixtures and endcaps
• Performing buildouts, resets, and display repairs
• Following plan-o-grams and client-specific directives
• Managing store-level relationships and ensuring top-quality execution on every project
• Responding and remaining responsible for consistent communication with field services management quickly (within 24 hours of contact)
• Fully completing all assigned jobs on or before scheduled end dates
• Completing necessary forms/images/surveys associated with each job/assignment before leaving the job site
• Maintaining and updating displays according to planograms/client requests
• Conducting break-fix repairs to ensure displays and fixtures are fully functional
• Participating in early morning installations and installations involving a team of 2+
• Participating in and completing training and certification programs
• Accurately tracking, recording, and communicating activity via designated systems/workflows
• Available for weekend assignments as needed

Requirements

• Must be 18 or older (due to insurance requirements)
• Must be authorized to work in the United States
• Flexible availability Monday through Friday
• Weekend and holiday availability as needed
• Early morning and late-night availability as needed
• Maintain a minimum of 20 hours of fieldwork within a rolling 30-day period
• Climb a ladder up to 10 feet in height
• Safely lift and carry up to 60lbs
• Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead
• Adaptability to adjust to the ever-changing variety of tasks and work environments
• Effective communication abilities, primarily via phone, text, and email, to coordinate tasks and provide updates
• Ability to follow planogram (POG) directives and secondary communication

Qualifications

• A high school diploma or equivalent is typically required
• Previous retail or merchandising experience is beneficial but not mandatory
• Installation and merchandising experience
• Proficiency with hand and power tool usage
• Ability to follow planogram (POG) directives and secondary communication
• Technology: Must own an Android or Apple mobile device to upload photos and data; must be able to successfully navigate various communication platforms and applications independently
• Training: Must complete all training assignments and tasks within a designated time frame; agents are expected to be able to work collaboratively and autonomously
• Transportation and Travel: Must have reliable transportation; valid driver’s license and proof of insurance; willingness and ability to travel up to 90 miles from home per assignment/shift/daily
• Leadership & Communication: Superior leadership skills and strong professional communication and presentation skills; ability to make sound decisions, show good judgment and problem-solve effectively; capable of working autonomously with excellent time management and reporting skills