Retail Display Installer – Technology

About the role

2020 Companies is seeking reliable, detail-oriented, and self-motivated Retail Installation & Merchandising Specialists to join our team and represent leading brands like Dell, Intel, Dyson, Google, and HP. In this role, you’ll work independently, meet deadlines, and use mobile applications and technology to review, schedule, and complete assignments at different retail venues within 90 miles. Strong communication and organizational skills are essential, as you manage your schedule to complete work within established timelines, build store-level relationships, and ensure top-quality execution on every project.

Responsibilities

• Install, assemble, and update retail fixtures, shelving, endcaps, and displays
• Complete retail resets, store build-outs, remodels, and display repairs
• Follow planograms (POGs), schematics, and client-specific merchandising directives with accuracy
• Install and service TVs, interactive displays, kiosks, and other retail display equipment
• Update operating systems and software on display devices
• Install and replace graphics, pricing cards, SD cards, and other marketing materials
• Troubleshoot and resolve hardware and display issues to ensure equipment is functioning properly
• Capture and upload photos to document completed work using a mobile device
• Maintain a clean, organized, and safe work area while representing the client professionally
• Respond and remain responsible for consistent communication with field services management quickly (within 24 hours of contact)
• Keep availability updated and accurate
• Fully complete all assigned jobs on or before scheduled end dates
• Complete necessary forms/images/surveys associated with each job before leaving the job site
• Maintain and update displays according to planograms/client requests
• Conduct break-fix repairs to ensure displays and fixtures are fully functional
• Participate in early morning installations and installations involving a team of 2+ people and provide solution feedback
• Manage virtual software and ensure successful execution of related tasks and timelines
• Contribute to the team's success by assisting other members as needed
• Adhere to timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections
• Work independently in a fast-paced environment
• Participate and complete training and certification programs
• Accurately track, record, and communicate activity via designated systems/workflows
• Available for weekend assignments as needed
• Accept and schedule all assigned jobs within 48 hours of receipt
• Work closely within the shared services team to ensure goals, identify opportunities for improvement, communicate and drive solutions while ensuring operational efficiencies
• Build and maintain strong relationships within the shared services team: local/regional markets, clients, retailers, and other stakeholders
• Cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives, fostering collaboration and communication
• Demonstrate professionalism, effective communication skills, and strong leadership abilities while representing the company
• Set a high standard for behavior, foster a positive work environment, and ensure transparent, respectful communication with all team members
• Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success
• Ensure customer and client satisfaction is met/continually improved upon according to established shared service field KPIs as determined by field management
• Be open to provide and receive feedback

Requirements

• Reliable personal vehicle
• Valid driver's license
• Current auto insurance