Retail Digital Banking Specialist I

Job Summary

The Retail Digital Banking Specialist provides operational support and troubleshooting to bank personnel and customers primarily in deposit application systems related to electronic payments, including Retail Online Banking and ancillary services. This role involves data entry, research, and creative problem-solving.

Responsibilities

• Provide operational support and troubleshooting to internal customers in deposit system applications including maintaining accurate product, service, and account data on core processing systems.
• Process and provide operational support for daily electronic transactions and products including Retail Online Banking and any ancillary services.
• Provide necessary reporting to bank management.
• Review daily reports to identify and correct possible errors or omission issues.
• Identify and suggest process improvements for daily tasks and department functions.
• Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.

Qualifications

• Minimum of 1-2 years of digital banking experience.
• Minimum of 1-2 years of administrative experience.
• PC, phone system, general office equipment.
• Ability to maintain strict confidentiality.
• Ability to maintain regular and reliable attendance.

Benefits

• Medical, Dental, Vision, & Life Insurance
• 401(k) with a company match
• Paid Time Off & 11 1/2 Paid Holidays