Retail Design and Construction Business Operations Associate

About the role

Join a national real estate delivery team shaping modern, safe, and healthy spaces for customers and employees. You will help strengthen day-to-day execution by bringing structure to communication, governance, and operating cadence. You will partner with leaders, finance, and service partners to surface issues early and keep delivery moving. Your work will improve how teams plan, track, and report progress across a large, multi-vendor program. This is an opportunity to make execution more transparent, consistent, and scalable.

As a Retail Design and Construction Business Operations Associate on the Retail Design and Construction team, you will support the end-to-end management of external service partners and operating routines that enable reliable, high-quality execution across a national delivery program. You will help keep leaders informed and teams aligned through disciplined communication, governance support, and operational follow-through. You will partner with colleagues across design and construction, finance, and project accounting to improve how work is planned, tracked, and reported. You will also help strengthen data quality and reporting hygiene so we can make faster, better-informed decisions.

Responsibilities

• Draft and package leadership updates with clear outcomes, key risks, and decisions needed
• Support development of business unit review materials, including data validation and narrative synthesis
• Document procedures, maintain templates, and support standardization of design and project management processes
• Monitor adherence to controls with partners and support capital planning investment tracking and submission readiness
• Support process execution for funding, payments, invoicing, and approvals
• Partner with project accounting to track timeliness and accuracy, monitor exceptions, and help resolve breaks
• Maintain and analyze staffing plan inputs with service partners and the project management office
• Prepare capacity and trend materials for leadership reviews, including assumptions and recommended actions
• Build agendas, pre-reads, action logs, and decision trackers for recurring leadership and staff forums
• Track follow-ups to ensure clear ownership, accountability, and closure of actions
• Identify tool and reporting friction points and support improvements, including basic data governance and definitions

Requirements

• 3 years of experience in real estate, design and construction, project management, business operations, or a related field
• Proficiency in Microsoft Excel and experience working with budgets, invoices, forecasts, and key performance indicator reporting
• Strong written and verbal communication skills, including drafting executive-ready updates and facilitating working sessions
• Demonstrated ability to coordinate across vendors and internal stakeholders, including enforcing standards and escalating when needed
• Strong Microsoft Office skills and ability to learn proprietary project management systems quickly
• Demonstrated ability to execute in a matrixed organization with multiple stakeholders and competing priorities

Preferred Qualifications

• Bachelor's degree in business, construction, engineering, architecture, or a related field
• Experience supporting process improvement initiatives, including documentation, controls, workflow redesign, and key performance indicator reporting
• Familiarity translating business needs into requirements for tool and report enhancements and delivering iterative improvements
• Comfort partnering with technology teams, including basic understanding of integrations, application programming interfaces, and data flows
• Demonstrated success aligning diverse teams to clear outcomes and producing concise leadership materials

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

Additional details about total compensation and benefits will be provided during the hiring process.

About the company

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions—all while ranking first in customer satisfaction.