Retail Department Supervisor

About the role

Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions.

Responsibilities

• Acts with integrity to adhere to company policy and procedures.
• Promotes a culture where everyone feels welcomed, valued, and engaged.
• Has a strong desire to achieve team and individual results.
• Available and willing to work in multiple areas of the store as needed.
• Promotes a “Highly Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Sets up and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Maintains and upholds merchandising standards within the queue-line
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Monitors all frontline equipment, communicating issues to management
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Requirements

• High School graduate or equivalent degree preferred
• Able to work flexible schedule including evenings and weekends
• Able to work as a team member
• Excellent interpersonal skills
• Exceptional customer service skills
• Able to lift heavy merchandise with/without reasonable accommodations
• Able to train and provide direction to others
• Able to run a register/handle money
• Must be able to handle confidential information with discretion
• Experience as a coordinator or previous retail/supervisory experience preferred

Qualifications

• High School graduate or equivalent degree preferred
• Able to work flexible schedule including evenings and weekends
• Able to work as a team member
• Excellent interpersonal skills
• Exceptional customer service skills
• Able to lift heavy merchandise with/without reasonable accommodations
• Able to train and provide direction to others
• Able to run a register/handle money
• Must be able to handle confidential information with discretion
• Experience as a coordinator or previous retail/supervisory experience preferred

Skills

• Customer Service
• Team Leadership
• Training and Mentoring
• Register Operations
• Inventory Management
• Store Operations

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses

Pay

$17.00 to $17.50 per hour

Schedule

Flexible schedule including evenings and weekends