Retail Department Coordinator

About the role

Sierra at TJX Companies offers growth opportunities in a diverse, collaborative team across global Home Offices, Distribution Centers, and Retail Stores (TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, TK Maxx). As a Fortune 100 off-price retailer, you’ll join a vibrant team focused on development and impact.

Location: Sierra Store 0020, 1402 8th St., Cody, WY, USA

Responsibilities

• Leads the frontline to promote a “Highly‑Satisfied” customer experience while driving customer loyalty.
• Helps develop high‑performing teams through training and mentoring of Associates on frontline execution of all register transactions.
• Acts with integrity to adhere to company policy and procedures.
• Promotes a culture where everyone feels welcomed, valued, and engaged.
• Has a strong desire to achieve team and individual results.
• Available and willing to work in multiple areas of the store as needed.
• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on current customer experience feedback, goals, and company initiatives.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Adheres to all labor laws and meal and break period policies.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Audits and approves paperwork.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Monitors all frontline equipment, communicating issues to management.
• Executes and adheres to Company directives.
• Maintains and upholds merchandising standards within the queue‑line.
• Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards).
• Ensures proper and timely handling of damages and Mark out of Stock.
• Promotes a safe environment, reporting any type of safety hazard in the store.
• Other duties as assigned.

Requirements

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match (for those meeting service or hours requirements)
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance

Pay

This position has a starting pay range of USD $14.50 to $15.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Schedule

Available to work flexible schedule including evenings and weekends.