Retail Customer Service Supervisor Full Time

Responsibilities

• Promotes an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Sets and addresses priorities; provides periodic progress updates.
• Communicates accurately and effectively with management and Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs during customer interactions.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and supports maintenance of a risk-free environment.
• Performs other duties as assigned.

Requirements

• Available to work flexible schedule to support business needs, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of prioritizing multiple tasks at one time.
• Organizational skills with attention to detail.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors to accomplish tasks.
• Strong communication skills.
• One year retail and 6 months of leadership experience.

Benefits

• 401(k) 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance