Retail Customer Service Store Specialist-Part-Time- (Various shifts needed including weekends)

Job Description

The Store Specialist role at Ocean State Job Lot ("OSJL") plays a key role in creating a positive and engaging customer experience. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas – all while adhering to Company policies and merchandising guidelines. The role also provides oversight of assigned associates and activities.

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Aid customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Work Environment

• Work primarily in a climate controlled environment with minimal safety/health hazard potential.
• This position requires extended periods of moving, remaining stationary, ascending, descending, and/or positioning oneself to complete various tasks throughout the shift.
• Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: should be able to lift 35 lbs on a regular basis.
• Overnight and weekend assignments may be required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Your Everyday Perks & Protection

• 30% Associate Discount: Enjoy exclusive savings on our amazing products!
• Wellbeing Time & Care.com Access: We support your personal well-being and provide resources for your family's care needs.
• Generous Paid Time Off: Recharge and relax with Sick Time Pay, Vacation, and Holiday Pay – because your time off is just as important as your time on!
• Comprehensive Health & Wellness: Rest easy with Medical, Dental, Vision, Life Insurance, Critical Illness, and Accident coverage, ensuring you and your loved ones are protected.
• Flexible Spending Account (FSA): Take control of your healthcare and dependent care costs with pre-tax savings.
• Short-Term Disability: Receive income protection if you're unable to work due to a temporary illness or injury (For Full Time Associates).
• Accolade Care: Personalized healthcare support and navigation to help you make the most of your benefits.