Retail Customer Service Specialist
This role is located at Store #3058: N85 W16063 Appleton Avenue, Menomonee Falls, WI 53051.
About the role
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. This position is essential to the success of our retail stores, focusing on achieving excellent customer service while consistently meeting sales goals. Duties involve customer interaction, handling cash and payments, accessing electronic equipment, and managing store merchandise and personal information.
A review of criminal history is required for this role to protect the business, its operations, reputation, and the safety of customers, staff, and the public.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the U.S. without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver’s License
- Able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation
- Willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, must have received at least a “meets expectations” (3) rating on the most recent performance appraisal
- If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for your current position
Qualifications
- High School diploma or GED (preferred)
- At least one (1) year of experience working in delivery, retail, or customer service (preferred)
- Previous work experience selling paint and paint-related products (preferred)
- Previous work experience operating tinting and mixing equipment (preferred)
- Ability to read, write, comprehend, and communicate in more than one language (preferred)
- Ability to read, write, comprehend, and communicate in Spanish (preferred)
Pay
Starting pay: $18.30 per hour or based on relevant experience.
About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We invest in our employees through rewards, benefits, and flexibility to enhance health and well-being, career development opportunities, and an inclusive, supportive team environment.