Retail Customer Service Specialist

This role is located at Store #1784: 1747 N. Division St., Morris, IL 60450.

About the role

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend solutions. This position is essential to the success of our retail stores, focusing on excellent customer service while meeting sales goals. Duties involve customer interaction, handling cash and payments, accessing electronic equipment, and managing store merchandise and personal information.

A review of criminal history is required for this role to protect the business, its operations, reputation, and the safety of customers, staff, and the public.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for an employment work visa now or in the future
• Must have a valid, unrestricted Driver’s License
• Able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation
• Willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, must have received at least a “meets expectations” (3) rating on the most recent performance appraisal
• If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• High School diploma or GED
• At least one (1) year of experience working in delivery, retail, or customer service
• Previous work experience selling paint and paint-related products
• Previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make spaces brighter and stronger. We invest in our employees through rewards, benefits, and flexibility to enhance health and well-being, career development, and connections within an inclusive team.

Pay

Starting pay is $17.50 per hour or based on relevant experience.

Benefits

A wide range of world-class benefits is offered, including retirement, health care, total well-being, and daily commute support. A general description of benefits can be found at http://www.myswbenefits.com/ under "Candidates."