Retail Customer Service Representative

Benefits

Competitive salary
Opportunity for advancement
Training & development

Responsibilities

• Affords assistance to customers with all store services and products.
• Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment.
• Other duties as assigned.
• Might assist in training and mentoring Customer Service Representatives.

Requirements

• Previous customer service or sales experience in a retail environment.
• Exceptional customer service skills.
• Ability to translate customer requirements into final products or services.
• Assists in handling customer complaints and problems in a professional manner.
• Multitasking – must have the ability to simultaneously process multiple tasks.
• Effective verbal and written communication skills.
• Strong attention to detail.
• Outstanding time management and organizational skills.
• A high school diploma or equivalent required.
• Valid driver’s license required.
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software.
• Able to work flexible hours.
• Some supervisory skills preferred.
• Notary Public certification may be required.

Qualifications

• Must be able to stand behind a sales counter for extended periods of time.
• Must be able to lift at least 50 pounds.
• Must be able to communicate clearly with customers by email, by phone, and in-person.
• May be required to operate a motor vehicle.
• Performs all duties in a safe and efficient manner.