RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)

About the role

Micro Center is the nation’s leading computer and electronic device big box retailer with an industry‑leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long‑term customer relationships. We are looking for self‑motivated, results‑oriented individuals for the RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER) position. It is Micro Center’s core promise to take care of our associates and customers, which has driven our success for over 40 years.

Responsibilities

• Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
• Participate in front end staffing and training activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
• Provide regular coaching and feedback to associates regarding customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
• Oversee the execution of ad set and visual merchandising standards within the department
• Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
• Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
• Participate in open and close procedures
• Support front end staff by ringing transactions
• Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
• Perform other duties and tasks as assigned

Requirements

• High school diploma or equivalent required with proficiency in Microsoft Office
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
• Two or more years of experience in a big‑box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
• Ability to execute corporate initiatives and drive world‑class customer experiences
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time

Benefits

• Medical, Dental and Vision Benefits Coverage for Regular Full‑Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

Pay

The pay range is starting at $22.00 - $24.00/HR.

Schedule

Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays.