Retail Customer Service Lead
About the role
PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service while upholding the company’s vision, mission, values, and strategy. The role drives pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. It shares responsibility for the safety of people and pets, store cleanliness, merchandising, and associate engagement. At PetSmart, associates are the heart of Team PetSmart, working together to build the best team in retail through a values‑based culture, connection, and teamwork.
Do What You Love: Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you!
Responsibilities
- People Leadership: facilitate associate experience, support development through training, onboarding, mentoring,