Retail Customer Service Associate Part Time

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity.

Why You’ll Love Working at BJ’s

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

Eligibility requirements vary by position.

Schedule

Sunday, Monday, Tuesday, Wednesday, Friday and Saturday
7:45 am - 3:00 pm

Responsibilities

• Perform merchandise protection procedures, monitor entrance and exit activity, and provide superior customer service to members.
• Carry out job functions and responsibilities as assigned, supporting club policies, procedures, and compliance.
• Act with honesty and integrity, addressing all member concerns and escalating as appropriate.
• Ensure a safe and positive environment for members and team members.
• Deliver service excellence through all points of contact, resolving and deescalating member concerns.
• Commit daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).
• Maintain Fast, Friendly, Full, Fresh, Clean Club Standards.
• Understand production and/or financial performance reporting for your department.
• Deliver superior member service, including greeting, assisting, and thanking members promptly and professionally.
• Resolve member concerns courteously and escalate to management when necessary.
• Maintain a clear understanding of merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures, including cross-checking merchandise to member register receipts and verifying high-dollar items.
• Record register receipt discrepancies and notify the front line to rectify the situation immediately.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Execute repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established procedures.
• Maintain high safety standards for members and team members.
• Inspect team members', members', and vendors' bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Process empty water jug return vouchers to members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Requirements

• Strong interpersonal skills and attention to detail.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in the following states:
  • Indiana – At least 19 years of age
  • Delaware – At least 21 years of age

Environmental Job Conditions

• All the time is spent standing and moving about on hard surfaces.
• Will at times require bending, pulling, reaching, stooping, and climbing ladders/step stools.
• May require occasional lifting up to 30 lbs.
• Exposure to both indoor and outdoor temperatures.

Pay

The pay range for this position is $16.75 - $20.10. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.