Retail Customer Service Associate

About the role

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This role is knowledgeable in all areas of the store’s business, including print, signs & graphics, and shipping.

Responsibilities

• Follows instructions of supervisors and assists other team members in performing store functions
• Assists in the training of store team members
• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized needs
• Provides customer expertise in printing, signs and graphics, and shipping product lines; recommends appropriate FedEx Office products and services
• Provides an outstanding customer service experience by anticipating needs, suggesting alternatives, and finding solutions
• Resolves customer problems quickly and to the customer’s satisfaction
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping, including wrapping, weighing, and labeling
• Sets up and operates printing, binding, and related equipment using customer-supplied materials
• Maintains a safe, clean, and orderly retail store
• Ensures confidentiality of customer data and careful handling of documents and packages
• Processes financial transactions using a Point of Sale (POS) terminal, including handling cash and making change
• Cleans, repairs, and stocks printing and shipping equipment and supplies
• Stays current on retail store merchandising materials and ensures proper display of products and signage
• Takes preemptive action to prevent errors and waste
• Completes required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Follows FedEx Office standard operating procedures and adheres to legal, HR, safety, customer service, and security policies
• Performs multiple tasks simultaneously with minimal supervision
• Looks for opportunities to improve knowledge and skills within the retail store
• Adheres to all FedEx Office team member and retail store standards
• Supports FedEx Office Quality initiatives and suggests areas for process improvement

Requirements

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Essential Functions

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability to bend/twist at the waist and knees on a consistent basis
• Ability to communicate effectively with customers, vendors, and team members on a consistent basis
• Ability to perform work activities requiring cooperation and instruction
• Ability to function in a fast-paced environment under substantial pressure
• Ability to maintain attention and concentration for extended periods
• Ability to work with minimal supervision
• Ability to report regularly to work and maintain established business hours

Preferred Qualifications

• Strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture
• Applies Quality concepts to daily activities and suggests process improvements
• Works with management to reduce costs, optimize profitability, and support Quality initiatives

Benefits

For details on our comprehensive benefits, click here.