Retail Customer Service Associate

About the role

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This role is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating store activities, providing pricing and product information, and recommending appropriate FedEx Office products and services.

Responsibilities

• Follow instructions of supervisors and assist other team members in performing store functions.
• Assist in the training of store team members.
• Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized needs.
• Provide customer expertise in printing, signs and graphics, and shipping product lines; recommend appropriate FedEx Office products and services.
• Deliver an outstanding customer service experience by anticipating needs, suggesting alternatives, and finding solutions.
• Resolve customer problems quickly and to their satisfaction.
• Take complex customer orders using order systems and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping, including wrapping, weighing, and affixing labels.
• Set up and operate printing, binding, and related equipment using customer-supplied materials.
• Maintain a safe, clean, and orderly retail store.
• Ensure confidentiality of customer data and careful handling of documents and packages.
• Process financial transactions using a Point of Sale (POS) terminal, including handling cash and making change.
• Clean, repair, and stock printing and shipping equipment and supplies to ensure optimal performance.
• Stay current on retail store merchandising materials and ensure proper display of products and signage.
• Take preemptive action to prevent errors and waste.
• Complete required financial paperwork and assist with financial reporting, including daily sales, close-outs, and bank deposits.
• Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service, and security policies.
• Perform multiple tasks simultaneously with minimal supervision.
• Look for opportunities to improve knowledge and skills within the retail store.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Essential Functions

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to bend/twist at the waist and knees on a consistent basis.
• Ability to communicate effectively with customers, vendors, and team members.
• Ability to perform work activities requiring cooperation and instruction.
• Ability to function in a fast-paced environment under substantial pressure.
• Ability to maintain attention and concentration for extended periods.
• Ability to work with minimal supervision.
• Ability to report regularly to work and maintain established business hours.

Preferred Qualifications

Contributes to process improvements and cost reduction initiatives to optimize profitability. Applies Quality concepts in daily activities and supports FedEx Office Quality initiatives.