Retail Customer Service Associate

About the role

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping.

Responsibilities

• Fulfills complex customer orders using order systems and provides accurate pricing information
• Takes complex customer orders using order systems and provides accurate pricing information
• Coordinates activities in the Store, providing pricing and product information
• Manages the production queue and output, managing complex projects
• Stocks materials, manages retail supply, and completes assigned tasks based on priority
• Maintains a safe, clean and orderly retail Store
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Communicates effectively with customers, vendors, and other team members
• Works with minimal supervision and adheres to all FedEx Office team member and retail store standards

Qualifications

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Skills

• Consultative behaviors in a retail environment
• Knowledge of print, signs & graphics, and shipping product lines
• Ability to operate and maintain a wide variety of equipment
• Ability to move and lift 55 pounds
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to communicate effectively with customers, vendors, and other team members
• Ability to perform work activities requiring cooperation and instruction
• Ability to function in a fast-paced environment, under substantial pressure
• Ability to maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision
• Ability to report regularly to work and maintain established business hours in order to support the FedEx Office business

Benefits

Health, vision and dental insurance, retirement, and tuition reimbursement are offered. FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

Pay

$17.00 - $19.98/hr

Schedule

Regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position.