Retail Customer Service Associate
FedEx Office · Frisco, TX · 4 wk ago
Customer ServiceFull-time
General Duties and Responsibilities
- Fulfills instructions from supervisors and assists other team members in store functions
- Trains store team members
- Demonstrates consultative behaviors to understand customer needs and provide expert advice on printing, signs, and graphics
- Provides an outstanding customer service experience by anticipating customer needs, suggesting alternatives, and finding solutions
- Takes complex customer orders, provides accurate pricing information, and prepares parcels for shipping
- Maintains a safe, clean, and orderly retail store
- Ensures confidentiality of customer data and handles financial transactions accurately
- Cleans, repairs, and stocks retail store equipment and supplies
- Supports the store’s merchandising efforts and takes preemptive actions to prevent errors and waste
- Completes required financial paperwork and assists with financial reporting
- Adheres to FedEx Office standard operating procedures and policies
Minimum Qualifications and Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
Essential Functions
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend/twist at the waist and knees
- Ability to communicate effectively with customers, vendors, and other team members
- Ability to work cooperatively and follow instructions
- Ability to maintain attention and concentration for extended periods
- Ability to work independently and adhere to FedEx Office standards
Preferred Qualifications
- Works with management to reduce costs and optimize profitability
- Applies Quality concepts in daily activities
- Supports FedEx Office Quality initiatives
Pay
Details regarding pay are not provided in this job posting.
Benefits
No specific benefits details are provided in this job posting.
Qualifications
No specific qualifications beyond those listed are mentioned in this job posting.
Skills
No specific skills are mentioned in this job posting.
Benefits
No specific benefits are mentioned in this job posting.
Pay
No specific pay details are provided in this job posting.
Schedule
No specific schedule details are provided in this job posting.