Retail Customer Service Associate

General Duties and Responsibilities

• Fulfills instructions from supervisors and assists other team members in store functions
• Trains store team members
• Demonstrates consultative behaviors to understand and address customer needs
• Provides an outstanding customer service experience by anticipating needs, suggesting alternatives, and finding solutions
• Takes complex customer orders, provides accurate pricing information, and prepares goods for shipping
• Maintains a safe, clean, and orderly retail store
• Ensures confidentiality of customer data and handles documents, media, and packages carefully
• Processes financial transactions, cleans, repairs, and stocks retail store equipment and supplies
• Stays current on retail store merchandising materials and displays products and signage properly
• Takes preemptive actions to prevent errors and waste
• Completes required financial paperwork and assists with financial reporting
• Follows FedEx Office standard operating procedures and adheres to all policies and procedures

Minimum Qualifications and Requirements

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Essential Functions

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability to bend/twist at the waist and knees
• Ability to communicate effectively with customers, vendors, and other team members
• Ability to work cooperatively and follow instructions
• Ability to function in a fast-paced environment under substantial pressure
• Ability to maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision
• Able to report regularly to work and maintain established business hours

Preferred Qualifications

• Works with management to reduce company costs and wastes, and to optimize profitability
• Applies Quality concepts in daily activities
• Supports FedEx Office Quality initiatives