Retail Customer Service Associate

General Duties and Responsibilities

• Fulfills instructions from supervisors and assists other team members in store functions
• Trains store team members
• Demonstrates consultative behaviors to understand and meet individual customer needs
• Provides expert advice in printing, signs and graphics, and shipping product lines, and recommends appropriate FedEx Office products and services
• Ensures all customer issues are resolved promptly and satisfactorily
• Takes complex customer orders, provides accurate pricing, and prepares goods for shipping
• Maintains a safe, clean, and orderly retail store
• Ensures confidentiality of customer data and handles documents, media, and packages carefully
• Processes financial transactions using a POS terminal, including handling cash and making change
• Cleans, repairs, and stocks retail store printing and shipping equipment and supplies
• Stays updated on retail store merchandising materials and displays products and signage appropriately
• Takes preventive measures to avoid errors and waste
• Completes required financial paperwork and assists with financial reporting
• Follows FedEx Office standard operating procedures and adheres to legal, HR, safety, customer service, and security policies and procedures

Minimum Qualifications and Requirements

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Essential Functions

• Ability to stand for entire shift, excluding meal and rest periods
• Ability to move and lift up to 55 pounds
• Ability to bend, twist, and perform work activities requiring cooperation and instruction
• Ability to maintain attention and concentration for extended periods
• Ability to work with minimal supervision
• Able to report regularly to work and maintain established business hours

Preferred Qualifications

• Works with management to reduce company costs and wastes, and to optimize profitability in areas of responsibility
• Applies Quality concepts presented at training during daily activities
• Supports FedEx Office Quality initiatives

Pay Transparency

Pay: Not specified

Additional Details

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.

If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.

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