Retail Customer Service and Returns Associate

WHAT YOU'LL BE DOING DAY TO DAY

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Mets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Buils loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Buils emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
• Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

JOB TYPE

Retail Customer Service and Returns Associate

BENEFITS ELIGIBLE

Limited

HOURS

up to 19hrs week Average 3 days a week

PAY

The pay range for this role is $17.58-24.83 based on Ikea equivalent years of experience

SCHEDULE

Average 3 days a week

COMPANY INFORMATION

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! • Generous paid time off, holiday and sick time • WiselyPay – get earned wages up to two days early • Paid parental leave (up to 16 weeks) • KinderCare tuition discount • Retirement and bonus plans • Co-worker discount, meal deal, and referral bonus • Pet insurance program • Education assistance and learning programs • Safety shoe reimbursement • 24/7 telehealth visits • Dental and vision plans • Medical and Rx plans (must work min. 20 hrs/wk) • A fun and inclusive work environment

BACKGROUND CHECK AND DRUG TEST

The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.

TOGETHER AS A TEAM

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!