Retail Customer Experience Manager

About the Role

Do you love serving customers and coaching others to success? As a Customer Experience Manager, you will help keep the store running smoothly for our customers as well as our employees. At Northern Tool + Equipment, we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them. It’s our mission to make sure they have the right tools for the job and an easy, hassle-free experience at our store so they can get in, get out, and get on with the job at hand. Your positive and professional attitude contributes to our winning culture and makes sure we leave a lasting impression.

Role Specific Details: Spanish Language Skills preferred

Responsibilities

• Create action plans for the Sales Team and Team Leads to promote store objectives and growth in their roles.
• Manage a team of Sales Representatives and Team Leads, ensuring the successful execution of company sales strategies and key performance indicators (KPIs).
• Under guidance from the Store Manager, facilitate the hiring process, training, and performance management for Sales Representatives and Team Leads.
• Serve as Manager on Duty (MOD) as assigned, including being responsible for opening and closing the store according to established policies and procedures.

Qualifications

• High school education or equivalent required; 2 years of college or related technical training preferred.
• 2 years of related retail experience.
• Previous supervisory experience preferred.
• Ability to lead, guide, and mentor store employees.
• Strong customer service, decision-making, and problem-solving skills.
• Knowledge of tools and equipment appreciated, but not required.
• Ability to lift up to 70 lbs.

About Us

Northern Tool + Equipment is a family business with roots stretching back three generations to Minnesota’s Iron Range, where our blue-collar work ethic and commitment to serving the people who do the tough jobs was born. Our mission is to be the best in the world at serving professional tradespeople and those who want to work like them. With over 130 retail stores across 24 states, top national brands, and global manufacturing operations designed to create our own specialized tools and equipment, we are busting our knuckles to deliver the products, prices, and advice our customers need to succeed.

We’re looking for people who share our blue-collar work ethic. If you’re the kind of person who likes to put your nose to the grindstone to help your customers and company succeed, we’d love to talk to you about becoming a member of our team.

Northern Tool + Equipment is proud to be recognized by Forbes as a Top Midsize Employer in 2023. We are committed to creating a workplace where your contributions are valued, and your professional growth is encouraged.

Benefits

• Competitive Pay: Earn $53,300 - $62,730 annually, with your exact compensation personalized based on your skills, experience, and location.
• Flexible Work Schedule: Achieve the work-life balance you deserve with our flexible scheduling.
• Comprehensive Benefits Package: Your health and well-being are our priority. We offer a variety of health plans, so you can choose what best fits your needs. Employees working 30+ hours per week enjoy a robust benefits package, including medical, dental, vision, and a 401(k) plan with an enhanced company match to support your financial future.
• Generous Employee Discount: Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use.
• Daily Pay Option: Get Paid on Your Terms—access your earnings whenever you need them for added financial flexibility.
• Holidays and Time Off: Our stores are closed on Easter, Thanksgiving, and Christmas, ensuring you can enjoy these special occasions with your loved ones. We also operate with reduced hours on five other federal holidays. Employees working 30+ hours per week are eligible for paid holidays and paid time off.
• Incentives: Be rewarded for eligible incentive programs.

When you join Northern Tool + Equipment, you're not just starting a job—you're joining a community that supports your success. Come be a part of a team where your skills, dedication, and passion are recognized and celebrated. Your future starts here!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.