Retail Customer Experience Coordinator

About the role

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Address 1123 Rt 35 Location: USA TJ Maxx Store 1467 Middletown NJ

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Lead by example by engaging and interacting with all customers, and maintaining a clean and organized store.
• Role model outstanding customer service.
• Create a positive internal and external customer experience.
• Promote a culture of honesty and integrity; maintain confidentiality.
• Take an active role in training and mentoring Associates on front end principles.
• Train and coach Associates on personalizing the customer experience while promoting loyalty programs.
• Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
• Address customer concerns and issues promptly, ensuring a positive customer experience.
• Ensure Associates execute tasks and activities according to store plan; prioritize as needed.
• Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and