Retail Customer Experience Associate, Makalapua - Full Time

Be part of an amazing story—Macy’s is more than just a store. We’re a story that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions, inspiring stores and irresistible products, the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

About the role

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers. You’ll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints—both in-store and online—and drive cross-category sales to support overall business goals. With a deep understanding of fashion, fit, and function, you will make tailored product recommendations and leverage digital tools to enhance the customer journey. You will also work across different departments daily, often transitioning between multiple areas throughout the day.

In this role, you’ll play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and brand partners will help identify opportunities, resolve challenges, and elevate the overall customer experience. In addition to service and selling, you’ll support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures. A positive, can-do attitude, strong communication skills, and a passion for delivering high-caliber service will be key to your success.

Responsibilities

• Begin each day by reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on current trends and promotions.
• Engage with customers through warm welcomes, personal conversations, and tailored product recommendations to build lasting relationships.
• Maintain a shoppable sales floor by recovering merchandise, updating signs and pricing, and supporting merchandise moves.
• Drive sales by sharing Loyalty program benefits, ensuring customers have everything they need, and ending interactions with a sincere thank-you.
• Support operational tasks, including floor readiness, event execution, merchandise setup, and opening/closing procedures.
• Collaborate with peers, store leaders, and brand partners to identify opportunities and resolve challenges.
• Use digital tools and outreach platforms (e.g., My Client, social media) to build and maintain client relationships.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Meet daily sales goals and contribute to individual and store performance.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Comfortable reading and understanding employment policies and safety rules/procedures in English.
• Strong collaboration skills, working well both independently and as part of a team.
• Proficiency with electronic devices, including handheld equipment, cash registers, and processing transactions.
• At least 2 years of selling or customer experience preferred.

Qualifications

• Enjoy meeting people, learning about them, and sharing information.
• Resourceful, adaptable to changing priorities, and eager to take on new challenges.
• Passion for delivering high-caliber customer service.

Essential Physical Requirements

• Constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25 lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Schedule

• Full-time colleagues are typically scheduled to work 30 or more hours per week.
• Part-time colleagues are typically scheduled 12-24 hours per week.
• All schedules include weekend shifts as a requirement.
• Hours depend on business needs and colleague availability.

Benefits

• Competitive pay and performance-based incentives.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups for community building.
• Volunteer opportunities to make a difference.