Retail Cosmetics Sales Associate - Prestige Beauty, Promenade Bolingbrook - Part Time

About the role

As a Cosmetic Sales Colleague - also known as a Beauty Advisor - you are the trusted expert customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. You'll serve as both an educator and a beauty expert - offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style.

Responsibilities

• Build lasting client relationships by proactively growing and managing a loyal client base through consistent follow-up, virtual outreach, and personalized service - always with the goal of exceeding expectations and achieving sales goals
• Begin each day by reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on current trends and promotions
• Engage customers with a warm welcome, eye contact, and friendly personal conversations to create relationships that bring customers back
• Maintain a shoppable space by keeping the counter and sales floor clean and organized, refreshing signage and pricing, and assisting with merchandise moves as needed
• Finish Strong by sharing Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank-you - often walking the package around and using the customer's name
• Support teammates with honesty, care, and collaboration to better serve customers and communities
• Strive to improve every day, take pride in work, achieve sales goals, and learn from others to deliver individual and store results

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to understand and communicate effectively with customers, co-workers, and supervisors
• Must be able to read and understand employment policies and safety rules/procedures in English
• At least 1 year of customer service or selling experience required

Skills

• Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education
• Meet and surpass daily sales goals by delivering exceptional service
• Acquire new customers by opening credit accounts and sharing loyalty benefits
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience

Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours
• Lifting at least 25 lbs.
• Stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level
• Close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off and eight paid holidays
• Continuous learning and leadership development opportunities
• Colleague Resource Groups and volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Sales commission eligible

Schedule

Full-time colleagues are typically scheduled 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.