Retail Cosmetics Sales Associate - Lancome, Boston - Downtown - Part Time

About the role

Be part of an amazing story. Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Responsibilities

• Play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales.
• Offer expert advice, conduct product demonstrations, and provide tailored consultations that may include makeup application and skincare recommendations.
• Build lasting client relationships through consistent follow-up, virtual outreach, and personalized service, always with the goal of exceeding expectations and achieving sales goals.
• Combine genuine hospitality, strong product knowledge, and a passion for beauty to help every customer leave feeling confident, cared for, and excited to return.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors; Read and understand employment policies and safety rules/procedures in English; Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products; Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education; Meet and surpass daily sales goals by delivering exceptional service; Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits; Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.

Qualifications

• At least 1 year of customer service or selling experience required.

Skills

• Understanding of employment policies and safety rules/procedures in English.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Strong product knowledge and ability to stay current on trends.
• Ability to build lasting client relationships through consistent follow-up, virtual outreach, and personalized service.
• Passion for beauty and genuine hospitality.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Marijuana use is prohibited in all Macy’s locations.

Pay

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.

Schedule

Hours are dependent on business needs and colleague availability.