Retail Cosmetics Sales Associate, Crossgates - Flex

About the role

As a Cosmetic Sales Flex Colleague—also known as a Beauty Advisor Flex—you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. You’ll serve as both an educator and a beauty expert—offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style.

Building lasting client relationships is at the heart of your role. You’ll proactively grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service—always with the goal of exceeding expectations and achieving sales goals. By combining genuine hospitality, strong product knowledge, and a passion for beauty, you’ll help every customer leave feeling confident, cared for, and excited to return.

Responsibilities

• Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
• Meet and surpass daily sales goals by delivering exceptional service.
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.
• Begin each day by reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on current trends and promotions.
• Offer a warm welcome, make eye contact, and create friendly, personal conversations to build customer relationships.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
• Share Loyalty program benefits, ensure customers have all they need, and end interactions with a sincere thank-you.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.
• At least 1 year of customer service or selling experience.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers to process transactions.

Schedule

Flex Team Colleagues have minimum work requirements of 42 hours per quarter during the 1st, 2nd, and 3rd fiscal quarters (February–April, May–July, August–October). During the 4th fiscal quarter (November–January), you will be required to work 60 hours during the quarter. The minimum number of hours may be subject to change, and a minimum number of weekend shifts may be required.

Benefits

• Competitive pay and performance-based incentives.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups for community building.
• Volunteer opportunities.
• Eligibility for sales commission.