Retail Cosmetics Merchandising Associate, Boca Raton Town Center - Full Time

Macy’s is more than just a store. We’re a story—one that’s captured the hearts and minds of America for more than 160 years. From innovations and traditions to the excitement of the Macy’s 4th of July Fireworks and the wonder of the Thanksgiving Day Parade, we’ve been part of memorable moments and milestones for countless customers and colleagues.

About the role

The Beauty Merchandiser plays a key role in delivering an exceptional shopping experience by ensuring optimal sales floor merchandising, flawless merchandise execution, and maintaining the visual and operational standards of the Beauty department. You will focus on display updates, maintenance, stockroom organization, and replenishment of stock, as well as the operational execution of Gift with Purchase and Purchase with Purchase promotions, the Open Sell concept, and the Trend Recycling Program. While merchandising duties are primary, providing outstanding customer service is the top priority—you will pause tasks to assist customers and address their needs effectively.

We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends, and holidays. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours depend on business needs and colleague availability.

Responsibilities

Customer Experience

• Greet and connect with customers in a friendly and genuine way, showing appreciation and care for their experience.
• Prioritize customer needs, address requests promptly and professionally, and guide them to the right products when appropriate.
• Collaborate with store leadership and colleagues to create a clean, organized, and inviting shopping environment.
• Maintain a broad understanding and working knowledge of merchandise in open-sell areas and key items across the department to effectively address customer inquiries and contribute to sales success.

Merchandising & Execution

• Install fixture and product display updates in a timely manner, following guidelines.
• Manage the Beauty Department’s Trend Recycling Collateral Program, ensuring adherence to all established procedures.
• Maintain stockroom organization and perform front-of-house tasks such as merchandise placement, fixture adjustments, and replenishment.
• Ensure the beauty department remains clean and organized, including maintaining tester stations, cleaning fixtures, and restocking supplies.
• Actively monitor and maintain merchandise presentation in open-sell and multi-branded areas to ensure consistent adherence to department standards.
• Support Gift With Purchase (GWP) and Purchase With Purchase (PWP) events, including pre-sale pickups and organization of promotional materials.
• Execute the DIF (Dispose In Field) process in compliance with company standards, properly disposing of waste and handling hazardous materials according to state/local regulations.
• Participate in the physical inventory process and ensure shortage prevention initiatives are executed.
• Adhere to Asset Protection and inventory control and compliance procedures.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.

Requirements

• Strong merchandising or visual skills and creativity.
• Previous visual or merchandising experience is preferred.
• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Resourceful and eager to start a new venture; able to adapt to changing priorities and work independently while thriving in team dynamics.
• Self-starter who can adapt quickly to changing customer expectations and needs.
• Ability to flex between tasks efficiently as directed by supervisors while maintaining high standards of accuracy and timeliness.
• Comfortable communicating and sharing information with diverse groups of customers and peers.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.

Essential Physical Requirements

• Lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 30 lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level, crouching, kneeling, stooping, and color vision.
• Frequent use of computers and other technology, including handheld equipment, cash registers, and processing register transactions.

Benefits

• Competitive pay and performance-based incentives.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Colleague Resource Groups for community building and volunteer opportunities.