Retail Cosmetics Brand Expert - Shiseido, Chandler Fashion Center - Full Time

About the Role

As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast—creating personalized routines, demonstrating new trends, and helping customers look and feel their best. In this role, you’ll inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You’ll foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you’ll analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow-up
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional and customer-first manner
• Stay informed on new launches, best-sellers, and beauty trends to support team education
• Manage multiple priorities in a fast-paced environment with strong attention to detail
• Demonstrate sound judgment and a passion for the beauty industry
• Acquire new customers by opening credit accounts and sharing loyalty benefits
• Set a positive example by greeting colleagues, maintaining a polished and organized counter, and reviewing daily sales goals
• Lead by action on the sales floor, ensuring testers are clean, well-stocked, and displays meet brand standards
• Support merchandising updates and maintain a visually appealing and welcoming space
• Encourage team collaboration, honesty, and care to enhance customer service

Requirements

• 3–5 years of relevant retail, beauty, or leadership experience preferred
• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality
• Ability to understand and communicate effectively with customers, co-workers, and supervisors
• Ability to read and understand employment policies and safety rules/procedures in English

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours
• Lifting at least 25 lbs.
• Stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level
• Close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, including handheld equipment and cash registers

Benefits

• Competitive pay and performance-based incentives
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance)
• 401(k) match
• Paid time off and eight paid holidays
• Merchandise discounts
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Continuous learning and leadership development opportunities
• Colleague Resource Groups and volunteer opportunities
• Sales commission eligibility

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability.