Retail Commission Sales Associate - Furniture/Mattresses/Rugs, Castleton - Full Time

About the role

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you are at the forefront of creating exceptional shopping experiences in our Furniture department. You will build lasting customer relationships by offering personalized service, demonstrating deep product knowledge, and helping customers find furniture solutions that suit their lifestyles and needs.

Responsibilities

• Achieving sales goals, promoting protection plans, managing return rates, and encouraging customer engagement with our loyalty program
• Supporting inventory and fulfillment activities within your department
• Using technology to assist customers in visualizing their purchases, placing orders, and comparing products
• Staying current on product training through digital tools and vendor resources to provide expert guidance and confidently address customer questions and concerns
• Maintaining contact throughout the delivery process and resolving issues to ensure satisfaction
• Wearing your name badge with pride, greeting teammates with a warm hello, and helping ensure the sales floor is clean, organized, and prepared for customers
• Reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on current trends and promotions
• Offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships and bring customers back
• Following up with clients to ensure customer satisfaction
• Maintaining a shoppable space by recovering the floor, updating signs and pricing, and supporting any needed merchandise moves
• Sharing our Loyalty program benefits and ensuring customers have all they need
• Keeping in touch with customers through the pre- and post-delivery process to ensure a positive delivery experience
• Supporting one another with honesty, care, and collaboration
• Striving to improve every day, taking pride in your work, and learning from each other to deliver individual and store results

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Ability to understand and communicate effectively with customers, co-workers, and supervisors
• Ability to read and understand employment policies and safety rules/procedures in English
• Comfortable communicating and collaborating with customers and colleagues
• Meeting daily sales goal challenges along with Client and Protection plan goals
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and can adapt to changing priorities; can work independently but also great with team dynamics
• Able to handle electronic devices with no problem
• 1-2 years of related experience is required

Essential Physical Requirements

• Requires talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders, reaching including above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off and eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups and volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Eligible for Sales Commission