Retail Commission Sales Associate - Fine Jewelry, Southlake Mall - GA - Full Time

About the role

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life's special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program.

Responsibilities

• Meet sales goals and promote loyalty and warranty programs
• Support inventory and fulfillment activities
• Support special events
• Ensure the security, accuracy, and impeccable presentation of merchandise
• Work closely with your team to achieve sales goals and uphold operational excellence in all aspects of the Fine Jewelry department
• Begin each day energized and ready to make an impact—wear your name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers
• Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions so you're fully informed and ready to engage, educate, and sell with confidence
• Focus on the customer—offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships that bring customers back
• Maintain a shoppable space by ensuring proper processing, presentation, organization, storing and replenishment of stock, updating signs and pricing, and supporting any needed merchandise moves
• Finish Strong—share our Loyalty program benefits, make sure customers have all they need, and end with a sincere thank-you, often walking the package around and using the customer's name
• Support one another with honesty, care, and collaboration so we can better serve our customers and communities
• Strive to improve every day, take pride in your work, achieve sales goals, and learn from each other to deliver individual and store results
• Achieve Client and Protection plan goals in addition to sales goals
• Acquire new customers by opening credit accounts and sharing loyalty benefits
• Meet and surpass daily sales goals by delivering exceptional service
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to understand and communicate effectively with customers, co-workers, and supervisors
• Must be able to read and understand employment policies and safety rules/procedures in English
• Provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience
• Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education
• 1-2 years of related experience required

Essential Physical Requirements

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders, reaching including above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Schedule

• Full-time colleagues are typically scheduled to work 30 or more hours per week
• Part-time colleagues are typically scheduled 12-24 hours per week
• All schedules contain weekend shifts as part of the requirements
• Hours are dependent on business needs and colleague availability

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off and eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups and volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Eligible for Sales Commission