Retail Commission Sales Associate - Fine Jewelry, Ocean County Mall - Part Time

Be part of an amazing story—Macy’s is more than just a store. We’re a story that’s captured the hearts and minds of America for more than 160 years, filled with innovations, traditions, inspiring stores, irresistible products, and unforgettable events like the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade. We’ve been part of countless memorable moments and milestones, making this a special place to work.

About the role

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets.

You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program. Key responsibilities include meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and ensuring the security, accuracy, and impeccable presentation of merchandise. You’ll collaborate closely with your team to achieve sales goals, support special events, and uphold operational excellence in the Fine Jewelry department.

Responsibilities

• Provide exceptional customer service, creating a welcoming and supportive shopping experience.
• Offer product recommendations, assist with fittings, and utilize digital shopping tools.
• Drive sales and operational excellence through product knowledge, vendor training, and effective use of point-of-sale tools.
• Ensure accurate stock presentation, replenishment, and compliance with asset protection policies.
• Maintain an organized and shoppable sales floor, including proper processing, presentation, and pricing of merchandise.
• Leverage clienteling tools to promote offers, product launches, and participate in sales events.
• Achieve sales, client, and protection plan goals while acquiring new customers through credit accounts and loyalty benefits.
• Surpass daily sales goals by delivering exceptional service and streamlining transactions with point-of-sale technology.
• Support special events and uphold operational excellence in the Fine Jewelry department.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to effectively communicate with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• 1-2 years of related experience.

Essential Physical Requirements

• Constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers, handheld equipment, cash registers, and processing transactions.

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules include weekend shifts. Hours depend on business needs and colleague availability.

Benefits

• Competitive pay and performance-based incentives.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups and volunteer opportunities.
• Eligibility for sales commission.