Retail Client Advisor - Part-Time

About the role

At Boll & Branch, we believe luxury starts with care—for our customers, our communities, our teams, and our craft. Our Brand Ambassadors bring this belief to life by delivering exceptional hospitality, creating personalized shopping experiences, and helping customers discover products that transform the way they sleep. As a Retail Client Advisor (Part-Time), you'll serve as a trusted guide throughout the customer journey. You'll build meaningful relationships through consultative selling, thoughtful design recommendations, and genuine hospitality while contributing to the overall success of the store. This role is ideal for someone who enjoys connecting with people, thrives in a team environment, and is passionate about delivering memorable customer experiences.

Location: The Grove in Shrewsbury, NJ.

Responsibilities

Deliver Elevated Hospitality & Customer Experience

• Welcome every customer with warmth, authenticity, and genuine hospitality.
• Create memorable shopping experiences by listening to customers' needs and providing thoughtful, personalized recommendations.
• Deliver elevated experiences through our in-store, virtual, and in-home design consultation program.
• Build lasting customer relationships through proactive clienteling and follow-up to encourage repeat business.
• Become an expert in Boll & Branch products, materials, craftsmanship, and sleep solutions to confidently educate customers.
• Assist customers in designing their spaces based on their sleeping habits, style preferences, and lifestyle needs.

Drive Sales & Business Performance

• Achieve and exceed individual sales goals while contributing to overall store performance.
• Support a collaborative selling culture by partnering with teammates to deliver exceptional customer experiences.
• Identify opportunities to expand sales through product education, cross-selling, and personalized recommendations.
• Participate in community-driven initiatives such as store events, designer partnerships, and other activities that strengthen our local brand presence.

Maintain Visual Excellence & Operational Standards

• Ensure the store is always guest-ready—clean, organized, beautifully presented, and aligned with brand standards.
• Support daily store operations including opening and closing procedures, cash handling, register reconciliation, and operational routines.
• Execute visual merchandising direction and maintain product presentation with attention to detail.
• Uphold company safety, security, and loss prevention procedures while protecting store assets and inventory.
• Perform general housekeeping tasks, including dusting, vacuuming, steaming merchandise, and maintaining shared spaces to ensure an exceptional customer environment.

Support Design & In-Home Services

• Participate in in-home appointments and installations, creating a seamless customer experience.
• Provide thoughtful product recommendations that complement customers' spaces and sleep needs.
• Help ensure every design consultation reflects the elevated hospitality and attention to detail that defines the Boll & Branch experience.

Additional Responsibilities

• Maintain a flexible schedule, including evenings, weekends, and holidays, based on business needs.
• Perform other duties and special projects as assigned.

Qualifications

• 1+ year of retail sales experience, preferably in specialty retail, luxury retail, home furnishings, hospitality, or another customer-focused environment. Equivalent experience and transferable skills will also be considered.
• Passion for hospitality and creating meaningful customer relationships.
• Experience with consultative selling, clienteling, or delivering personalized customer service.
• Strong verbal and written communication skills.
• Positive attitude with the ability to build rapport and engage customers naturally.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• Comfortable using Google Workspace (Docs, Drive, Sheets), POS systems, and other retail technology.
• Ability to stand for extended periods, lift up to 50 pounds, climb ladders or step stools, and perform in-home services, with or without reasonable accommodation.
• Bilingual in English and Spanish is a plus, but not required.

The above is a comprehensive, but not exhaustive, description of requirements and expectations that may evolve over time based on business needs. You must be able to complete all physical requirements of the job with or without a reasonable accommodation.

Pay

Hourly pay range: $19 to $22 per hour. New hires are typically brought into the organization between the minimum and midpoint of the posted range, depending on qualifications, internal equity, and the budgeted amount for the role. Salary ranges are based on paying competitively for our size, industry, and market and are one part of the total rewards provided. Individual pay rate decisions are based on several factors, including qualifications for the role, experience level, skillset, scope of the role, and internal peer benchmarking. While not commission-based, there is an opportunity to earn a monthly bonus based on store performance.

Schedule

Flexible schedule required, including evenings, weekends, and holidays based on business needs.