Retail Clerk

About the role

Responsible for guest service, cashiering, bagging merchandise, opening and closing the store, receiving, pricing, merchandising, and inventory, as well as maintaining organization and cleanliness of the gift shop. Practices, supports, and maintains the Mission, Vision and Values of the Casino.

Responsibilities

• Greet guests and help determine their wants or needs; recommend and select items based on guests’ information and requests.
• Describe and show items, explaining the care and use of items; help guests obtain the proper size.
• Use point of sale system to ring in purchases, and receive and process debit, credit, and mobile payments.
• Maintain knowledge of current inventory, policy regarding payment and exchanges, and security information.
• Maintain all required records related to sales.
• Inventory and arrange stock, keep sales area clean including shelves, floor, and counters, ensuring all merchandise is presented in an appealing manner.
• Assist with the ordering, receiving, and inventory as needed.
• Report to work as scheduled and on time, and follow all policies regarding scheduling and attendance.
• Perform all other duties as assigned.

Requirements

• Previous experience in retail sales or guest service.
• Cash handling experience.
• Strong communication skills, both verbal and written.
• Basic math skills for handling cash transactions.
• Ability to work in a fast-paced environment and multitask effectively.
• Excellent time management skills to prioritize tasks and meet deadlines.
• Proficient in using Inventory and POS systems and MS Office Suite.
• Schedule flexibility; must be willing and able to work shifts including nights, weekends, and holidays.
• Strong guest service and problem-solving skills.
• Able to multitask in a fast-paced environment.
• Must be able to tolerate areas containing varying noise, smoke, and temperature levels.
• Ability to secure and maintain a STATE OR TRIBAL Gaming License.

General Conditions

• Must have the ability to adapt to different situations and change in work processes to accommodate guest needs.
• Demonstrate the ability to take constructive feedback.
• Excellent interpersonal skills and a strong understanding of proper business etiquette and interactions.
• Demonstrate excellent listening skills to ensure meeting guests' needs.
• Interact appropriately and effectively with guests, management, other team members, and outside contacts.