Retail Clerk

About the Role

The Retail Sales Associate assists customers with purchases, merchandising, cash handling, and maintaining high levels of customer service.

Responsibilities

• Greet customers, answer questions, and provide information on products, promotions, and policies.
• Describe merchandise and explain its use, operation, and care.
• Recommend, select, and help locate merchandise based on customer needs.
• Compute sales prices, total purchases, and process cash or credit payments.
• Issue receipts, refunds, credits, or change accurately.
• Maintain cash register, stock sales area, and ensure cleanliness of the retail operation.
• Turn in cash drawer and sales reconciliation at the end of shifts.
• Assist with special events and maintain awareness of safety issues.

Requirements

• Partial high school education; high school diploma or G.E.D. preferred.
• Mathematical skills and ability to pass cash handling training.
• Interest and knowledge in Washington, DC's landmarks, monuments, and memorials preferred.
• Excellent sanitation habits and professional appearance.
• Strong communication skills to provide high-standard service to guests.
• Problem sensitivity and ability to recognize and report issues to management.

Physical and Mental Requirements

• Frequent movement on foot, bending, lifting, carrying, and reaching within a constantly changing environment.
• Lifting, carrying, and pushing up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 25 lbs. occasionally.
• Ability to withstand temperature extremes in indoor/outdoor environments.
• Reading and writing work-related documents in English.
• Clear speech recognition and communication in English with customers and co-workers.
• Ability to stand for the entire workday in a fast-paced environment.

Skills

• Knowledge of cash register/computer systems used in the unit.