Retail Cafe Specialist (full-time)

Position Summary

The Café Specialist is responsible for delivering a high-quality guest experience through the preparation and service of food and beverages while maintaining a clean, safe, and compliant café environment. This role supports showroom operations by upholding Visual Merchandising standards to ensure an organized, inviting, and sales-ready space. In partnership with the sales team, the Café Specialist engages with Guests using the Living Spaces Guest Engagement Model, contributing to overall sales performance. Success in this position is measured by achieving targeted Sales Per Hour (SPH), meeting company KPIs, and maintaining strong guest satisfaction results.

Essential Duties and Responsibilities

• Greet guests in a friendly manner, take food and beverage orders, and describe menu items while suggesting products.
• Prepare and serve food and beverages, including basic food prep (washing, cutting, assembling pre-packaged items) and serving alcohol, coffee, and non-alcoholic drinks to guest specifications.
• Maintain proper food storage, rotation, and handling practices to prevent spoilage, waste, and ensure compliance with food health and safety guidelines.
• Clean and sanitize food preparation tools, equipment, and all surfaces involved in food handling, including counters and microwaves, before and after use.
• Maintain overall cleanliness of service, seating, and food preparation areas, including promptly addressing spills and leaks.
• Operate POS systems, including cash register and credit card machines, to process transactions accurately.
• Stock food, merchandise, and supplies; order products; and manage inventory levels to support café operations.
• Promote a positive, guest-focused environment aligned with brand standards and service expectations.
• Utilize company systems, tools, and established processes to support daily café and store operations.
• Execute visual merchandising standards, including style guide directives and labeling, where applicable within café areas.
• Assist with furniture assembly and product preparation in accordance with company guidelines when supporting broader store needs.
• Drive sales performance by meeting SPH and KPI targets, analyzing results, and partnering with leadership to improve performance and guest satisfaction.

Qualifications

• Education/Experience: High School Diploma or GED equivalent. 1-2 years experience in a fast paced, high traffic, guest facing, interactive retail environment or related customer service field. Equivalent combination of education and experience will be considered.
• Computer Skills: To perform this job successfully, an individual must have proficient experience in Microsoft Office programs.
• Certificates and Licenses: Food Handler Permit and Alcohol Beverage Certification as designated by state and local agencies.